This vital arm of our business includes two warehousing facilities and a dedicated healthcare cold storage facility that meet international standards of both ISO and GWP. They are located in Dubai and Abu Dhabi and cover an area of over 60,000 square feet.

In 2020, IDS had made more than 70,000 deliveries across the emirates and shipped more than 5 million units for more than 2500 pharmacies across the UAE.

Our fleet of vans and dedicated delivery team cater to more than 2,500 pharmacies, 100 hospitals and more than 200 A&B supermarkets across the UAE and throughout the region, executing orders in a customer-focused manner through an automated delivery monitoring system to monitor and analyze the distribution efficiency.

Our cold storage facility supports the import and export of healthcare products requiring a storage temperatures between 2 and 8 degrees Celsius.

The infrastructure of our cold storage is ideal for products of sensitive nature such as vaccines to ensure potency, quality and safety from the time the product is imported into our warehouse until the time it is delivered to our customers.

Our facilities are staffed with on-site quality assurance and regulatory compliance employees that are regularly trained to maintain quality customer service.


IDS provides valuable support to many of our partners in managing their sales and marketing activities. Our marketing team brings a great deal of industry expertise and local knowledge to help our partners... Read More

Sales & Distribution

IDS has an integrated sales team that covers a diverse retail universe across the UAE, ranging from hospitals, pharmacies, hypermarkets, supermarkets and convenient stores. Led by the Head of Trade... Read More

Institutional Services

Institutional sales in the UAE has exceeded USD 400 Million in 2013. Our dedicated Institutional Sales Department will help our partners participate in tenders for different governmental authorities... Read More

Business Development

IDS is uniquely positioned in the UAE to help international partners access the booming national and regional healthcare market. IDS is one of the top 5 pharmaceutical and consumer health care product... Read More

Regulatory Affairs

Regulatory affairs constitute an important role in the healthcare industry. Healthcare products, including pharmaceuticals, dietary supplements, diagnostics kits, medical devices... Read More


IDS Support Division incorporates different departments to support other divisions and to contribute to the overall company mission, vision and objectives:... Read More