Institutional Services

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IDS Support Division incorporates different departments to support other divisions and to contribute to the overall company mission, vision and objectives: IDS owns more than 200,000 sq. ft. of warehousing facilities, 60 employees and 10 vehicles.

Professional Logistics Department that carries out the company policy of guaranteeing the delivery of all goods within 12 to 24 hours. Customer Service Department that executes quality assurance procedures to ensure that all goods are supplied on time and in the proper condition.

Purchase and Import Department that sets annual forecast orders, stock levels and clearance of products. The protocols are followed stringently to ensure regulations set by the Ministry of health are effectively met.

This vital arm of our business includes two warehousing facilities and a dedicated healthcare cold storage facility that meet international standards of both ISO and GWP. They are located in Dubai and Abu Dhabi and cover an area of over 60,000 square feet.

In 2015, IDS had made more than 70,000 deliveries across the emirates and shipped more than 5 million units for more than 2500 pharmacies across the UAE.

Our fleet of vans and dedicated delivery team cater to more than 2,500 pharmacies, 100 hospitals and more than 200 A&B supermarkets across the UAE and throughout the region, executing orders in a customer-focused manner through an automated delivery monitoring system to monitor and analyze the distribution efficiency.

Our cold storage facility supports the import and export of healthcare products requiring a storage temperatures between 2 and 8 degrees Celsius.

The infrastructure of our cold storage is ideal for products of sensitive nature such as vaccines to ensure potency, quality and safety from the time the product is imported into our warehouse until the time it is delivered to our customers.

Our facilities are staffed with on-site quality assurance and regulatory compliance employees that are regularly trained to maintain quality customer service.

Regulatory affairs constitute an important role in the healthcare industry. Healthcare products, including pharmaceuticals, dietary supplements, diagnostics kits, medical devices and disposables require prior licensing from the UAE Ministry of Health to import, market and distribute products.

Our dedicated Regulatory Affairs Department undertakes the responsibility of complying with the Ministry’s regulatory requirements, assisting our partners to prepare all the documents required for registration and fulfilling our partners’ objectives by ensuring timely approvals.

As Ministry regulations are constantly evolving, IDS keeps abreast of this rapidly changing regulatory environment in the UAE. Our Regulatory Team brings a wealth of regional knowledge and industry expertise to ensure that our partners’ products meet all the updated registration guidelines.

IDS is uniquely positioned in the UAE to help international partners access the booming national and regional healthcare market.

IDS is one of the top 5 pharmaceutical and consumer health care product distributors and has grown to become one of the most respected names in the industry, renowned for offering attentive service and customized solutions for our international partners.

The key to our success is our commitment to our partners and our customers. We continue to proactively seek opportunities in both the prescription and OTC market. We are also witnessing high demand for medical devices, diagnostic kits and services, and are keen to expand our Consumer healthcare product range.

Institutional sales in the UAE has exceeded USD 400 Million in 2013. Our dedicated Institutional Sales Department will help our partners participate in tenders for different governmental authorities Such as SEHA, DHA, MOH, Petroleum Companies and other governmental authorities.

Our success and significant sales growth is the result of participation and awarded tenders, strong relationship with all institutional accounts and finding the right opportunities to expand our operations and increase our sales.

IDS has one of the most efficient and comprehensive distribution networks in the pharmaceutical and healthcare sectors in the region.

IDS professional sales and distribution team provides services to different customer types in the UAE such as institutions, government and private hospitals, pharmacies, clinics, hypermarkets, supermarkets and traders.

Our team has experience in selling and promoting all healthcare related products such as ethical, generics, consumer, OTC, healthcare devices, personal and general care. Led by the Head of Trade, the division has 3 different teams:

• Ethical Pharmacy Sales Team.
• Consumer Pharmacy Sales Team.
• Supermarket Sales Team.

YaYa Vitamins range has all the essential vitamins and nutrients that are designed specifically for children, from 2 years of age and above, to give them everything they need to develop Read More into fit young adults. By using great fruit flavors and real fruit juices, kids will look forward for taking their daily vitamins requirements.

All Yaya Vitamins are Gelatin-Free products in the form of chewable animal shaped gummies packed in a tamper-proof container. Each bottle has 60 chewable gummies sufficient for a one-month supply.

The benefits of the vitamins, minerals and other important nutrients in Yaya Vitamins include:

Multi-vitamins

• Help maintain normal growth, while allowing the body to repair bone, red blood cells, and replenish body tissue.
• Build resistance to infections and boosts immunity.
• Offer anti-oxidants to remove free radicals in the body at the earliest stage possible.

Omega 3 Fatty Acids

• Improve visual and cognitive acuity.
• Maintain proper brain development.
• Combat ADHD, Alzheimer’s disease and depression.
• Ensure adequate Omega 3 (DHA) storage.

Vitamin C

• Improves immune defenses against common infections, such as colds, influenza, and coughs.
• Enhances Iron absorption.
• Supports healthy gums and teeth.

Calcium

• Maintains the child’s growth development.
• Ensures strong bones growth and healthy teeth.

Essential

• Vegetarian origin (no meat source)
• Has the properties of multivitamins with all sources coming from vegetables for vegetarians.